Contact the Friends Team

If you would like to join as a Friend, or have questions about Friends membership, you can:

 

Friends FAQs

Below are a few FAQ’s that might assist you with your query.


Become a Friend of the RA

How can I join as a Friend?
You can join online, by calling the Friends Team on 020 7300 8090 or at the RA in person at the Friends Desk.


Using my Friends membership

How can I renew my current membership?
If you are currently a Friend, you can renew your membership online and pay by entering either your debit/credit card information or by setting up a direct debit. You can also renew by calling the Friends Team on 020 7300 8090 or at the RA in person. We will send you a renewal reminder in the post or by email. If you already pay for your Friends membership by direct debit, your membership will be renewed automatically and you will be a sent a new card before the old one expires. 

Can I visit if I don’t have my card?
For ease of access, it is always best to bring your card with you when you visit. If you do not have your Friends card with you, please go to the Friends Desk. As long as your membership is still valid we can issue you with a temporary day pass.

If you have lost your card, please go to the Friends Desk, email the Friends Team at friends@royalacademy.org.uk or call 020 7300 8090 so  we can issue a replacement card. Please note that before issuing a replacement card, or a day pass, we will need to verify that you are the account holder. You can either show us some ID with your name on it e.g. a credit card, debit card or a drivers licence, or we can ask you a few questions relating to your account.

How many guests can I bring?
If you hold a Standard Friend or Young Friend membership you can bring one family guest into the exhibitions and Friends room. Friends with Joint Membership may each bring one family guest. Under 16s have free entry to the exhibitions. The main cardholder must always be present to allow entry, as membership is non-transferrable. Additional identification for admittance may be required e.g. a credit or debit card or a drivers licence. If you are registered disabled, your carer/facilitator may join you in addition to the guests included in your membership.

Do I need to book a time slot?
We recommend Friends book a time slot for busier exhibitions, to ensure entry.  For less busy exhibitions, booking is not required. We will let Friends know if booking a time slot is recommended on the web page for each exhibition.  Read more about our exhibition programme.

Friends are required to book for specific Friends events, preview days, and public ticketed events. For more information, call the Friends Team on 020 7300 8090, visit our website, or refer to the RA Magazine. 

How can I book?
For Friends only events
To book a Friends only event or a Friends preview day online, click the ‘Book now’ button on the event webpage.  You will be asked to login using your email address and membership number.  Once logged in, follow the links to add tickets to your order and make payment online, if applicable.  You will receive confirmation of your booking by email.

For exhibitions and public events
To book an exhibition ticket or an event that is also open to the public, click the ‘Book now’ button on the event webpage.  You will see a message at the top of the page asking you to login if you are a Friend of the RA.  You must login before adding tickets to your order so the website can identify you as a Friend and offer you the correct ticket options. Once logged in, follow the links to add tickets to your order and make payment online, if applicable.  You will receive confirmation of your booking by email. 

Exhibition tickets are available online up to two hours before entry.

If you have trouble logging in or completing your booking online, please  email friends@royalacademy.org.uk or call us on 020 7300 8090.

Tickets are also available to purchase by calling 020 7300 8090, or by visiting the Ticket Desk at the RA.

I’m visiting with more than one guest, how do I book tickets for them?
Online
To book additional tickets for exhibitions, follow the directions above.  You will be able to add tickets included as part of your membership as well as additional tickets to your order.

At the RA
At the RA, you and your guest will be directed to the Ticket Collection Desk to purchase your additional tickets. You will need to show your Membership card to join this queue. Please note, that for busy exhibitions, we strongly advise buying tickets in advance.

Are carers/facilitators required to buy tickets for the exhibitions and events?
If you are registered disabled, your carer/facilitator may join you in addition to the guests included in your membership. For events and exhibitions, please either add a free ticket for your carer/facilitator to your order when booking online or let a member of our team know if booking by phone or onsite.

How can I sign up to hear more about the activities across the RA?
If you would like to receive updates by email, you can register now  to make sure you're getting the latest from across the RA. Read about our privacy policy.

I’m not receiving the e-newsletters
Please email the Friends Team at friends@royalacademy.org.uk or call  020 7300 8090 so we can make sure we have your current email address. 


Visiting the RA

What is the Keeper’s House?
The Keeper’s House is a place to eat, drink and encounter art at the Royal Academy. It includes the Sir Hugh Casson room (where the Friends café is located), the Belle Shenkman room seating area, and the Keeper’s House bar, restaurant and garden. The Sir Hugh Casson room and Belle Shenkman room are exclusive to Friends before 4pm.  The Keeper’s House can be accessed from the top right hand corner of the courtyard and by the door to the right of the Ticket Desk in the main foyer. Please show your Friends card to enter. Read more about the Keepers House.

How do I book a table?
If you would like to book a table in the Keeper’s House restaurant, please email keepershouse@peytonandbyrne.co.uk or call 020 7300 5881. We do not reserve tables in the Sir Hugh Casson Room or the Belle Shenkman room.


Other questions or queries

Can I purchase items from the RA Shop online? Can I order items to be collected from RA?
To buy items online please visit the RA Shop website.  All items ordered online must be delivered to the billing address stated on your order. We cannot arrange for items to be collected from the RA.

What is the RA Shop discount for Friends? 
Friends receive a 10% discount in the RA Shop. To use this discount for online purchases please quote the discount code sent in the most recent copy of the RA magazine and the e-newsletters. The Friends discount excludes Limited Edition product, Art Sales, Books, Sale product, Magazine Subscriptions, Gift Vouchers, Friends Membership, Paint and Print on Demand.

 

 

Contact us

Online: email friends@royalacademy.org.uk or use the online form - remembering to quote your name, membership number and post code to help us identify you.

By phone: 020 7300 8090
Lines are open 10am - 5pm, seven days a week

In person: Visit the Friends Desk in the main reception of Burlington House

By post: 
Friends of the RA
Royal Academy of Arts
Burlington House
Piccadilly
London, W1J 0BD

Need a replacement card?
If you have lost your Friends of the RA card, use the online form to request a new card.

General Enquiries
020 7300 8090

Gift Aid Enquiries
020 7300 5816

Disabled Parking 
To reserve a space, call 020 7300 8028 or email
access@royalacademy.org.uk at least two days in advance. (Subject to availability and must be pre-booked).

Wheelchair Booking
020 7300 8028

Disability Access Enquiries
020 7300 5732
access@royalacademy.org.uk

RA Restaurant
020 7300 5608

Keeper's House Restaurant
020 7300 5881

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