Terms and Conditions
In this section you can find our Terms and Conditions relating to Friends Membership
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Terms and Conditions of Membership
These terms and conditions (the “Terms”) apply to your purchase of a Friends of the Royal Academy of Arts (“Friends of the Royal Academy”) membership. Please read these Terms carefully before completing the purchase of your membership of the Friends of the Royal Academy (“Membership”) as they will form the basis of the contract between you and the Friends of the Royal Academy.
Friends of the Royal Academy is a registered charity (Charity Number 272926) and is a company limited by guarantee registered in England and Wales (Company Number 01291535). It has VAT Registration Number 242127301, and its registered address is:
Friends of the Royal Academy
For information requests, or in the event of a complaint, please contact us at the above address, or Friend.firstname.lastname@example.org
Telephone: +44(0)20 7300 8090
2. Prices and Information
All prices for Membership are annual payments in £ sterling, including tax where applicable.
You can see the benefits provided to Members here: Friends benefits
Young Friends Membership
is for those aged 16 to 25 years, and admits the named card holder and one family adult. Children under 16 can visit the Royal Academy for free.
Standard Friends Membership
is for one adult, and admits the named card holder and one family adult. Children under 16 can visit the Royal Academy for free.
Joint Friends Membership
is for two adults at the same address, and admits the two named card holders and two family adults. Children under 16 can visit the Royal Academy for free.
Friends of the Royal Academy will treat each order for Membership (“Order”), which is placed when you click on the “Submit” button after you have agreed to the Terms, as an offer by you to purchase the type of Membership you have selected. You are responsible for ensuring the accuracy of your Order and, subject to payment, Friends of the Royal Academy will supply you with the Membership selected in your Order. Friends of the Royal Academy will confirm each Order by e-mail and such confirmation will be Friends of the Royal Academy’s acceptance of the contract.
We will send your permanent Membership card upon receipt of payment within 14 days except for direct debit payments, where your permanent Membership card will be sent within 14 days from receipt of the original signed direct debit instruction. The permanent Membership card will be posted to the address you provide in the delivery instructions for the Order.
If you would like to visit the current exhibition before receipt of your Membership card, temporary or permanent, Friends of the Royal Academy can arrange entry for you and your guest entitlement at the Friends Desk in the Royal Academy Foyer, provided that you bring your Order confirmation e-mail. If you have selected to pay by direct debit, please bring the completed direct debit instruction to the Friends Desk.
If you have selected Membership as a gift for another individual we will arrange to send a temporary Membership card as indicated in your Order within 10 days and a permanent Membership card will be sent directly to the beneficiary within 28 days.
Delivery of the permanent Membership card usually takes no longer than 28 days by post to a mainland UK address with the exception of Christmas Orders, where currently we send the permanent Membership card to the beneficiary in January.
We will send you a temporary Membership card once payment has cleared for payments by card or, in relation to direct debit payments, from receipt of the completed direct debit instruction form by us. The card will be posted to the address you provide in the delivery instructions for the Order. Delivery of the temporary Membership card usually takes 10-14 days by post to a mainland UK address.
In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then Friends of the Royal Academy will contact you to try to arrange payment but reserves the right to cancel your Membership.
You can pay for your Membership by credit card either online using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090. You can also apply to pay by direct debit online or by phone. Alternatively, payment can be made in person at the Friends’ desk at the Royal academy by direct debit, cheque, cash or credit card or you can pay by direct debit by downloading the Membership form and sending it to the registered address above.
Membership of the Friends of the Royal Academy shall last for one year, unless otherwise stated, until the end of the expiry month specified on your Membership card. After that you may renew your Membership for subsequent periods of one year and you acknowledge that the price for Membership may increase and the terms change.
Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Academy reserves the right to withdraw your Membership (with payment for Membership being forfeit) and ban you from becoming a member of Friends of the Royal Academy in the future.
Members gain free entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance may be required on occasion.
You acknowledge and accept that, on occasion, Friends of the Royal Academy may change the published dates of Friends previews or, where exhibitions are exceptionally busy, require you to make a timed booking to see an exhibition. You will be notified in the RA magazine if this were to occur.
6. Online Access
While Friends of the Royal Academy endeavour to ensure that the Website is available 24 hours a day, Friends of the Royal Academy will not be liable if for any reason the Website is unavailable in part or whole at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Friends of the Royal Academy’s control.
7. Cancellation Rights
The following terms set out your withdrawal and cancellation rights. They do not affect any statutory rights that you may have.
When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away. If you have purchased your Membership online, you have the right to cancel it within 14 days of receipt of your confirmation email. You must notify the Friends of the Royal Academy of your wish to cancel by using this form.
In the event that you wish to cancel the online purchase of your Friend’s Membership within the 14 day cooling off period, the value of any Friends benefits you have already received will be deducted from any refund due to you and a partial refund given.
Friends of the Royal Academy reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.
9. Limitation of Liability
Friends of the Royal Academy liability to you is limited to refunding the price of the Membership. Friends of the Royal Academy is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, loss of expenses or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit Friends of the Royal Academy’s liability in respect of death or personal injury caused by its negligence or caused by its fraud.
10. Third Parties
No third party shall have any rights under or in relation to the Terms.
11. Force Majeure
For the purposes of these Terms, Force Majeure Event means an event beyond the reasonable control of Friends of the Royal Academy including but not limited to strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. Friends of the Royal Academy shall not be liable to you as a result of any delay or failure to perform its obligations under these Terms as a result of a Force Majeure Event.
If a court or any other competent authority finds that any provision of the Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other Terms shall not be affected.
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14. Law and Jurisdiction
These Terms and the contract of which they form part shall be governed by and construed in accordance with English law. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.